01About YatraNest
YatraNest provides hospitality technology solutions for hotels, resorts, guest houses, restaurants and other hospitality businesses.
Our services may include Property Management System, Restaurant Management, Booking Engine, Lead Management, Customer enquiry management, Marketing attribution, Reporting and analytics, and Third-party integrations.
Specific services available to an account may depend on the applicable subscription or service agreement.
02Account Registration
Certain YatraNest services require an account. You agree to provide accurate and current information when creating an account and to keep your account information updated.
You are responsible for maintaining the security of your account credentials and for activities performed through your account.
03Acceptable Use
You agree not to:
- Use YatraNest for unlawful activities
- Attempt to gain unauthorized access to our systems
- Interfere with the operation of our services
- Upload malicious software
- Abuse third-party integrations
- Misuse customer information
- Use the platform to send unlawful or unauthorized communications
- Violate applicable laws or regulations
04Customer Data
Customers using YatraNest may enter or process information belonging to their customers, guests or leads.
The business using YatraNest is responsible for ensuring that it has the necessary rights, permissions and lawful basis to collect and process such information. The business is also responsible for providing appropriate privacy notices to its customers where required.
05Meta and Third-Party Integrations
YatraNest may allow businesses to connect third-party services such as Facebook and Instagram.
By connecting a third-party account, you authorize YatraNest to access the information and functionality permitted through the authorization process. You must have the necessary authority to connect the third-party account.
Third-party services remain subject to their own terms, policies and requirements. YatraNest is not responsible for changes, interruptions or restrictions imposed by third-party platforms.
06Lead Management
YatraNest Lead Management may allow businesses to capture, organize, follow up and analyze customer enquiries.
Businesses are responsible for the accuracy of information entered into the platform, appropriate customer communication, compliance with applicable privacy and communication laws, obtaining required permissions for marketing communication, and managing their own customer relationships.
07Service Availability
We aim to provide reliable services, but we do not guarantee that the services will always be uninterrupted or error-free.
Services may occasionally be unavailable because of maintenance, technical issues, infrastructure failures, third-party service interruptions, internet connectivity issues or events outside our reasonable control.
08Intellectual Property
YatraNest software, website, branding, design, documentation and related materials are owned by or licensed to YatraNest unless otherwise stated.
You may not copy, modify, distribute, reverse engineer or commercially exploit YatraNest materials without appropriate authorization.
09Subscription and Payments
Where a service requires payment, applicable pricing, billing frequency and payment terms will be communicated during subscription or through the applicable service agreement.
Failure to make required payments may result in suspension or termination of applicable services.
10Termination
YatraNest may suspend or terminate access where these Terms are violated, the account is used for unlawful activities, payment obligations are not fulfilled, the service is being abused, or security or operational risks are identified.
Customers may discontinue their use of services according to the applicable subscription or agreement terms.
11Data Deletion
Users may request deletion of applicable personal information by contacting YatraNest or using the available data deletion process.
Some information may need to be retained where required by law, legitimate business requirements or contractual obligations.
12Limitation of Liability
To the maximum extent permitted by applicable law, YatraNest will not be responsible for indirect, incidental or consequential losses arising from the use or inability to use the services.
Nothing in these Terms is intended to exclude liability that cannot legally be excluded.
13Changes to These Terms
YatraNest may update these Terms from time to time. Changes will be published on this page. Continued use of the services after an update may constitute acceptance of the updated Terms where permitted by law.
14Governing Law
These Terms shall be governed by the applicable laws of India, subject to applicable jurisdictional requirements.
15Contact Us
YatraNest
Website: www.yatranest.in
Email: info@yatranest.in
Phone: +91 98109 21977